Member Services

The Member Services Department is responsible for designing and marketing PBA membership recruitment and retention programs, identifying member needs and developing and implementing benefits and services to meet those needs. Member Services representatives answer questions and assist in providing service to members and prospective members. The Law Practice Management Hotline, association marketing services and PBA Lawyer Referral Service are administered through this department.

Karla Andrews
Director of Member Services
800-932-0311, Ext. 2227
Fax: 717-238-4134

Ellen Freedman
Law Practice Management Coordinator
800-932-0311, Ext. 2228
Fax: 717-238-4134

Lauren R. Derrick
Membership/Marketing Manager
800-932-0311, Ext. 2208
Fax: 717-238-4134

Coleen J. Jones
Member Services Representative/Communications Assistant
800-932-0311, Ext. 2254
Fax: 717-238-4134

Lisa M. Jones
Member Services Representative/Receptionist
800-932-0311, Ext. 2211
Fax: 717-238-4134



100 South Street, Harrisburg, PA 17101

Phone: 800-932-0311

Western Pennsylvania Office:

Heinz 57 Center, 339 Sixth Avenue, Suite 760
Pittsburgh, PA 15222 Phone: 412-914-8840